Support
A person answers
There is no ticket maze and no queue to be placed in. Write, or call during office hours, and say what happened.
Include if you can
- The email address on the account
- What you expected and what happened instead
- The date and, for a charge, the amount
Contact channels
- support@annamontanafashion.com
The fastest route for anything about an account, a charge or a result. We answer within one working day, usually the same day.
- Telephone
- +49 2661 919-0
Monday to Friday, 09:00 to 17:00 Central European Time. Outside those hours, email is quicker.
- Post
- Kirburger Straße 1
56470 Bad Marienberg
Germany
For formal notices — withdrawal, complaints, data subject requests. Email to the address above reaches us faster and is equally valid.
Common things
Where each control lives
- Change or cancel a subscription
From the billing page. Cancellation takes effect at the end of the paid period.
- Withdraw from a subscription
Fourteen days, no reason needed. The model form is on the page.
- Delete an upload or a result
Each record has a delete control. Deletion removes the upload and the result together.
- Delete the whole account
Write to support and we erase everything associated with the account.
- Report a barrier or accessibility problem
Acknowledged within two working days.
- Report misuse of the service
Every report is reviewed; we answer within seven working days.